HOW DO I RETURN PRODUCTS?
We understand that returns and exchanges are a big part of your online shopping experience and we ask that you take your time to purchase items with care.
Whilst we are fair in our policy we do not accept returns on made to order products.
Signal One is happy to offer an exchange or store credit only for items that meet our policy guidelines which are laid out below:
The item has not been used.
The item has no marks, scuffs, dirt, cat/dog hair, stains or distinct strong odours, etc.
The item is in a brand new re-sellable condition.
The packaging is intact with no marks, damage, sticky tape or stickers.
All items are returned including packaging, parts/accessories, manuals etc.
The return is received within 30 days of delivery.
Please contact us via email or phone us at info@signalone.com.au for your return/exchange to be approved. Any returns that arrive at our warehouse without authorisation will not be accepted and will be returned back to the sender at their expense.
All goods come with guarantees that cannot be excluded under Australian law. You are entitled to a replacement or refund for a major failure.
You will also be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
WARRANTY RETURNS
Most repairs will be carried out by the manufacturer and not by Signal One. In some cases, faulty items cannot be repaired and a replacement, store credit or refund will be offered. Signal One cannot control the availability of replacement goods.
Signal One has no control over manufacturer warranty periods, nor can we control repair periods or advise what they will be. We will however do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process. In cases where you have returned goods directly to the manufacturer,
Signal One cannot be held accountable for repair periods or communication from the manufacturer. To find out if your item qualifies for a warranty claim, please email through your request to info@signalone.com.au if your item was purchased online. If you purchased your item at one of our retail stores, please reach out to them directly.