phone: (02) 9698 9299
fax: (02) 9698 9022
email: info@signalone.com.au
post: PO Box 7423, Alexandria NSW 2015
store: Unit 12, 30-32 Beaconsfield Street, Alexandria NSW 2015
ABN: 62 146 912 174
Our Sales team is available 8:00am-4:00pm Monday to Friday to take orders or answer any questions & enquiries.
Our showroom hours are 8:00am-4:00pm Monday to Friday.
Our Online store is open 24hours, 7 Days a week. Orders are processed between Monday and Friday (excluding public holidays and Christmas closure).
In stock items ordered before 2pm Tuesday to Thursday are normally processed the same day. (Excludes bank transfer payments).
Orders sent via Interparcel are picked up and delivered by the courier between Monday and Friday.
We endeavour to have products on our website in stock. Should you place an order for an item that is regrettably out of stock or discontinued, we will contact you as soon as possible.
ordering details
All prices include GST. Sale items available on website may not be available in our showroom. Prices are based on single items only, unless otherwise specified. There are no minimum order requirements and no surcharges for small orders.
Custom made products, clothing with logos and reflective lettering may require longer lead times.
We welcome the opportunity to quote special prices on products when purchased in quantity. Call, email or fax our sales team with your specific requirements and we will be happy to provide a written or faxed pricing structure to suit your needs.
payment terms
Payment can be made by direct deposit, cash, VISA, Mastercard or Bank Card. Merchandise will not be shipped until we have received payment.
Account Customers: We accept open account orders from Federal, State, City and Municipal government agencies and educational institutions. Terms for these accounts are strictly 30 days Net.
shipping
We use a variety of delivery methods to suit the characteristics of the goods being shipped. For example, all prohibited weapons such as batons and handcuffs can only move within Australia by a signature-based transport service. In no circumstances will prohibited weapons be permitted to be shipped without a signature being requested – please note this when providing a delivery address (we can not deliver prohibited weapons to a post office box). Most shipments are routinely sent by Express Post, Couriers Please or Fastways Couriers to ensure the safe arrival of your goods. Very large shipments travel by a signature based courier service only. If unsure, please contact us for shipping charges to include with your order. Stock items will be shipped as soon as possible after receipt of your purchase order. Extraordinarily large orders may require additional time to ship. All backorders are dispatched promptly as soon as we receive the items / stock.
International Orders
We have a minimum order value of $400 AUD (excluding freight). We are happy to provide customers with a quote for freight to a country other than Australia. Our sales team welcome your enquiry via email, phone or fax, where we will be able to take your order and calculate the shipping costs to your country. Our sales team can be contacted by phone on +612 9698 9299, by fax on +612 9698 9022, or via email at info@signalone.com.au. You can also visit our Freight Costs page by clicking here.
returns
Customer satisfaction is guaranteed. If you are dissatisfied with any product purchased, you may return it. All merchandise being returned must be authorised by our staff prior to returning the product. Merchandise being returned must be new, unused in original undamaged packaging and returned prepaid freight. Goods being returned freight collect will not be accepted. We will accept and issue a full value credit note if the goods are returned as described above within 14 days of the goods reaching your facility.
All merchandise leaves our stores in good order and condition and no claims will be recognised for in-transit damage. All claims for goods damaged or missing in transit must be filed with the carrier concerned. Do not open or acknowledge receipt of goods if damage is suspected.
If the merchandise has been used but is still within the manufacturer’s warranty period, we will review the situation under the terms of the applicable guarantees and process a warranty claim on your behalf.